Talk to a human
There is no ticket queue and no bot. Write to us and a person reads it.
What helps us help you faster
- Your iPhone model and iOS version (Settings → General → About).
- What you did, what you expected, and what happened instead.
- For playback problems: whether you were online or offline at the time, and whether the track was downloaded.
Subscriptions and refunds
Premium is billed by Apple, so the controls live on your device: Settings → your name → Subscriptions. Cancelling there stops the renewal and keeps your access until the period ends. Deleting the app does not cancel a subscription.
Refunds are handled by Apple at reportaproblem.apple.com — we have no way to issue them ourselves for App Store purchases.
Moving to a new phone
Sign in with the same Apple ID and use Restore Purchases in the app to bring Premium across. Your session history and sigils are stored on the device itself: they travel only if you restore the new phone from an encrypted backup of the old one.
What we cannot recover
Because FocusPulse holds no account and stores nothing about you on our side, we cannot restore a session history or a sigil gallery once the app is deleted. That is the cost of the privacy promise, and we would rather be straight about it than pretend otherwise — see the Privacy Policy.
Questions about the music
How the soundscapes are made, and what you may do with them, is set out on The music.